[otrs] Changing auth type from local to ldap for agents

Hi, I'm using OTRS only internally, so I use ldap backend for clients, but at first I didn't know if it would cause problem with agents so the auth for agent is local. I have a few questions about the possible transition to ldap auth for agents. - Can an agent be a customer as well if

Re: [otrs] Changing auth type from local to ldap for agents

On Tue, 14 Feb 2012 08:11:43 -0500, Ugo Bellavance u...@lubik.ca wrote: Hi, I'm using OTRS only internally, so I use ldap backend for clients, but at first I didn't know if it would cause problem with agents so the auth for agent is local. I have a few questions about the possible