Hello,
I saw some previous posts saying that pre 1.3 OTRS allowed you to
show everyone all of the tickets by using the CompanyTickets button
in the Customer Front End. Now, it seems that you need to add a
field called MultiCustomerIDs to your LDAP tree and place all of the
email addresse
Behalf Of Greg Bolshaw
Sent: Wednesday, April 13, 2005 12:04 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] CompanyTickets
User questions and discussions about OTRS. wrote:
> That´s a config option and if it activated, you can see all tickets from
> your company.
User questions and discussions about OTRS. wrote:
That´s a config option and if it activated, you can see all tickets from
your company.
Thanks. What is the config option for this? I am having trouble finding it.
--
Greg Bolshaw
Flamble ~ 8 Royal Parade ~ London ~ W5 1ET
Tel: +44 (0)20 8997 5000
F
Hi,
These are tickets with the same CustomerID.
> > That´s a config option and if it activated, you can see all tickets
> > from
> > your company.
>
> How does it work out which tickets belong to the same company? Using
> customer groups, e-mail domain name, or some other method?
Regards,
User questions and discussions about OTRS. wrote:
That´s a config option and if it activated, you can see all tickets from
your company.
How does it work out which tickets belong to the same company? Using
customer groups, e-mail domain name, or some other method?
Thanks
Greg
--
Greg Bolshaw
Fla
Hi,
In the customer.pl interface, what does the CompanyTickets option display?
As far as I can see, this is identical to MyTickets, although I feel I'm
missing something here.
That´s a config option and if it activated, you can see all tickets from
your company.
with kind regards,
Stefan Rother
-
In the customer.pl interface, what does the CompanyTickets option display?
As far as I can see, this is identical to MyTickets, although I feel I'm
missing something here.
Thanks
Greg
--
Greg Bolshaw
Flamble 8 Royal Parade London W5 1ET
Tel: +44 (0)20 8997 5000
Fax: +44 (0)20 8997 0048
[EM
