After playing around with otrs for a bit, I have a question. I would
like to use this in a small company, and the only customers would be
employees. The system can accept email requests, correct? Does the
person who sends an email have to be set up in the system? (I haven't
gotten that far
Actually, anybody can send an email into the system, but you gain
loads of functionality if you setup the customeruser information...
If you have AD (I'm assuming the same is true for OpenLDAP), its
relatively easy to set up the Agent, CustomerAuthentication and
CustomerUser to get their
