Is it possible to allow customer users to close tickets for their entire
company? It appears that the users can only modify tickets that they own. We
have a customer that wants to be able to work on and potentially close tickets
that they create. In a sense they would be an agent but limited to
On 7/13/10 8:08 PM, Jason B. Loven wrote:
Is it possible to allow customer users to close tickets for their entire
company? It appears that the users can only modify tickets that they
own. We have a customer that wants to be able to work on and potentially
close tickets that they create. In a
