User questions and discussions about OTRS.
Subject: Re: [otrs] Unable to Add new Customer using OTRS customer.pl
portal
Hi Brian,
The problem is probably that your database backend requires different
fields than OTRS expects here. And yes, it is easy to disable this
feature, by switching off the fe
10, 2012 3:18 PM
> To: otrs@otrs.org
> Subject: [otrs] Unable to Add new Customer using OTRS customer.pl portal
>
> Hi All,
>
> We are evaluating OTRS for use as our primary Helpdesk Ticketing system, and
> have a basic install up and running. When using the Customer portal
create new
Customers using the Customer portal.
Thanks
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org]On Behalf Of Beaver,
Brian
Sent: Friday, August 10, 2012 3:18 PM
To: otrs@otrs.org
Subject: [otrs] Unable to Add new Customer using OTRS customer.pl portal
Hi All,
We are evaluating OTRS for use as our primary Helpdesk Ticketing system, and
have a basic install up and running. When using the Customer portal
customer.pl page, we get the error "Customer user can't be added!" when a
customer attempts to create a new account. We are using the intern
Le 2011-07-29 19:25, Hugh Kelley a écrit :
We have mapped the native message priority to the OTRS ticket priority
via postmaster filters.
Would that work for you?
Can your customers set the priority in the e-mail they send?
Thanks,
Ugo
---
We have mapped the native message priority to the OTRS ticket priority
via postmaster filters.
Would that work for you? From: Ugo Bellavance
Sent: Friday, July 29, 2011 3:44 PM
To: otrs@otrs.org
Subject: [otrs] customer.pl or e-mail ticket creation
Hi,
Any opinions about the method of ticket
Le 2011-07-29 15:47, Nathan Unsworth a écrit :
The developer manual and forums have a lot of the information you're asking for.
Oh, I didn't realize there is a forum. So I guess that since there is a
forum the list is less... usefull.
The developer manual and forums have a lot of the information you're asking for.
Ugo Bellavance wrote:
Hi,
Any opinions about the method of ticket creation? We would like to
allow the customer to set the priority or SLA when creating a ticket.
It would be easy to do using the customer portal
Hi,
Any opinions about the method of ticket creation? We would like to
allow the customer to set the priority or SLA when creating a ticket.
It would be easy to do using the customer portal, but less convenient
than allowing e-mail ticket creation (especially for screen shots).
Using e-mails
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
Hello,
Its normal for the custumer.pl to show extra lines on the articles
displayed?
I've placed an example at:
http://ruilopes.com/tmp/extra-lines-on-custumer.pl.jpeg
I'm talking about those extra line that follows each line of the ticket
articl
Hello.
Does anyone know what the answer to this is?
Thanks.
=
From: "Isaac Gonzalez" <[EMAIL PROTECTED]>
Reply-To: "User questions and discussions about OTRS.org"
To: "User questions and discussions about OTRS.org"
Subj
Hello,
On Tue, Apr 18, 2006 at 11:27:22AM -0300, Thiago Germano Beier wrote:
>how can I disable at the customer.pl the option for customer sign in (the
>option "create account" ?
Insert
$Self->{CustomerPanelCreateAccount} = 0;
into your Kernel/Config.pm file or disable this setting via the
Hi folks how can I disable at the customer.pl the option for customer sign in (the option "create account" ? Create AccountSalutation: Firstname: Lastname: Email/Login: regards, BeierThiago Beier
Yahoo! doce lar. Faça do Yahoo! sua h
] On Behalf Of Omar Speranza
Sent: Tuesday, March 28, 2006 1:47 AM
To: User questions and discussions about OTRS.org
Subject: Re: [otrs] customer.pl frontend - remove queue column
Christian Schoepplein ha scritto:
> Please see the Customer*.dtl files in Kernel/Output/HTML/Standard. These
>
Christian Schoepplein ha scritto:
Please see the Customer*.dtl files in Kernel/Output/HTML/Standard. These
files controll the output in the customer.pl panel. Just change the
files for your needs.
I've changed CustomerStatusView.dtl
it works fine, thanks a lot!
--
~omar
___
Hello,
On Mo, Mär 27, 2006 at 09:35:40 +0200, Omar Speranza wrote:
>Is possible to hide the queue column in customer.pl frontend?
>
>In other words... I would like to show the ticket subject and all other
>info but not the queue name...
Please see the Customer*.dtl files in Kernel/Output/HTML/St
Is possible to hide the queue column in customer.pl frontend?
In other words... I would like to show the ticket subject and all other
info but not the queue name...
--
~omar
___
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Archive: http://l
Hi Daniel
On Tue, Feb 24, 2004 at 04:50:19PM +0200, Daniel Balan wrote:
> Currently I am testing the customer.pl section.
> I have few questions/bugs?:
> - there are no colors (white - user post/green - operator post);
> - If there is customer with more than 25 closed tickets I have the
> "Site: 1
Hello otrs,
Currently I am testing the customer.pl section.
I have few questions/bugs?:
- there are no colors (white - user post/green - operator post);
- If there is customer with more than 25 closed tickets I have the
"Site: 1 2 3 4 5 6 7" option.
When I click on 2 ... I am back in "only open ti
Hi Martin,
in Customer User Managment this user has a CustomerID
([EMAIL PROTECTED])
sven
Original Message
From: [EMAIL PROTECTED]
To: [EMAIL PROTECTED],
Subject: Re: [otrs] customer.pl
Date: Tue, 7 Jan 2003 20:16:55 +0100
>Hi Sven,
>
>On Tue, Jan 07, 2003 at 01:06:02PM +0
Hi Sven,
On Tue, Jan 07, 2003 at 01:06:02PM +0100, Wily E. Coyote wrote:
> if i try to insert troubletickets via customer_agent, the system give
> an error back to me
>
> Error: No permission
> Handle: /usr/lib/perl5/site_perl/5.6.1/i586-linux/Apache/Registry.pm
> Frontend Subfunction: Kernel::Mo
hallo,
if i try to insert troubletickets via customer_agent, the system give
an error back to me
Error: No permission
Handle: /usr/lib/perl5/site_perl/5.6.1/i586-linux/Apache/Registry.pm
Frontend Subfunction: Kernel::Modules::CustomerZoom::Run (v1.1)
Frontend Line: 209
Backend Subfunction: (v)
i
Hi Diego,
On Mon, Dec 16, 2002 at 11:09:30AM -0300, Diego Fernandez wrote:
> I found a problem at Customer.pl
>
> When I reduce to 5 the Ticket limit, and there are 10 tickets,
> the system don't show me a link to view the folowing 5 tickets.
Fixed/added. ,-)
> Thanks,
> Diego.
Martin
--
M
Hi,
I found a problem at Customer.pl
When I reduce to 5 the Ticket limit, and there are 10 tickets,
the system don't show me a link to view the folowing 5 tickets.
Can you solve it, please!
Thanks,
Diego.
___
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