to do it ?
Kind regards,
Dani
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Roy Kaldung
Sent: Wednesday, March 30, 2011 1:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Dashboard integration with Cisco Call agent (or any
other ca
On Wed, 30 Mar 2011 10:58:57 +0300, "Danail Petrov"
wrote:
> Hey guys,
> I was wondering (I've searched for that) is there any OTRS module that
> is able to perform Call agent integration ?
> My basic idea is to do the following:
>
>
>
> 1. Incoming call is received. Helpdesk engineer p
Hey guys,
I was wondering (I've searched for that) is there any OTRS module that
is able to perform Call agent integration ?
My basic idea is to do the following:
1. Incoming call is received. Helpdesk engineer picks up the phone
2. Call agent is able to provide some arguments (
