Hey guys,
I was wondering (I've searched for that) is there any OTRS module that
is able to perform Call agent integration ?
My basic idea is to do the following:
1. Incoming call is received. Helpdesk engineer picks up the phone
2. Call agent is able to provide some arguments
On Wed, 30 Mar 2011 10:58:57 +0300, Danail Petrov
danail.pet...@telelink.com wrote:
Hey guys,
I was wondering (I've searched for that) is there any OTRS module that
is able to perform Call agent integration ?
My basic idea is to do the following:
1. Incoming call is received.
...@otrs.org] On Behalf Of
Roy Kaldung
Sent: Wednesday, March 30, 2011 1:23 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Dashboard integration with Cisco Call agent (or any
other call agent..)
On Wed, 30 Mar 2011 10:58:57 +0300, Danail Petrov
danail.pet...@telelink.com
