Thanks a lot for reply!
On 20.11.2015 16:31, Alvaro Cordero wrote:
Hello Eugene, that process is slow as you mention, when
deleting it has to go into several tables and delete all
relations between objects before de
Hello Eugene, that process is slow as you mention, when deleting it has to
go into several tables and delete all relations between objects before
deleting objects. If you are deleting all tickets and everything in the
system then the best way is to drop database and create it again, otherwise
best
Hi,
i'm using old otrs 3.1.7 and there is around 170k tickets, that I need
to delete. I'm using generic agent, but the process is VERY slow. It
takes around 5-10 second to delete one ticket and there is actually no
load on hardware (load average: 0.25, 0.20, 0.12), everything is idle.
Are the
well.
>
>
> Hope that helps,
>
>
>
> *Nathan Campbell*
> Dallas Symphony Orchestra
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf
> Of *Andy Wodfer
> *Sent:* Tuesday, August 24, 2010 2:43 PM
> *To:* otrs@otrs.org
> *Subject:*
s well.
>
> Hope that helps,
>
>
>
> Nathan Campbell
> Dallas Symphony Orchestra
>
>
> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Andy
> Wodfer
> Sent: Tuesday, August 24, 2010 2:43 PM
> To: otrs@otrs.org
> Subject: [otrs] Delet
Tuesday, August 24, 2010 2:43 PM
To: otrs@otrs.org
Subject: [otrs] Delete tickets
Hi,
I'm a newbie to OTRS (just started using it today). I don't understand how I
can delete tickets?
In my Dashboard under New tickets I receive some junk emails and I want to
delete them right away.
rs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Andy
Wodfer
Sent: Tuesday, August 24, 2010 3:43 PM
To: otrs@otrs.org
Subject: [otrs] Delete tickets
Hi,
I'm a newbie to OTRS (just started using it today). I don't understand how I
can delete tickets?
In my Dashboard under New tickets I r
Hi,
I'm a newbie to OTRS (just started using it today). I don't understand how I
can delete tickets?
In my Dashboard under New tickets I receive some junk emails and I want to
delete them right away. Is there a simple way of doing this?
If I just move them to the JUNK folder they still appear und
PROTECTED] On Behalf Of
[EMAIL PROTECTED]
Sent: Montag, 18. Februar 2008 13:59
To: otrs@otrs.org
Subject: [otrs] Delete Tickets on arrival.,
Hi Guys,
We are running OTRS 2.0.4 and need to automatically give tickets an
autoreply
and then close them as we have just decommissioned an email address.
If we
Hi Guys,
We are running OTRS 2.0.4 and need to automatically give tickets an autoreply
and then close them as we have just decommissioned an email address.
If we use postmaster filter to close the tickets, the auto reply which is set
does not send out.
If we use the auto reply it leaves the tick
I am using the Delete tickets option option in order to clear the Spam
messages our antispam filters.
In the OTRS manual is written:
"Example for Kernel/Config/GenericAgent.pm
[...]
# --
# [name of job] -> close and delete all tickets in queue delete
# --
'delete' => {
# get all tickets with this
How can i delete tickets
There is not a "delete this ticket" function, *ofcoarse not*. That's
one of the beauty features of OTRS. :-)
If you really want to delete tickets you can create a job for this.
For example, I have created a queue 'Spam' in which possible spam
tickets are moved.
I am newbie for OTRS. could somebody help me with
this.
How can i delete the tickets which are present in
the Queue (for eg. 'customer service').
Can it be done from the selectbox by writing the
query ? if so please tell me the query or is there any other options
?
13 matches
Mail list logo
