KartheeK wrote:
If you go to "Admin Area" --> "Notifications", then you see that
there is a template even for "Customer State Update", "Customer
Queue Update "Customer Owner Update". So It follows that even
customers are sent notifications, so still the question is:
Whats the technical di
If you go to "Admin Area" --> "Notifications", then you see that there is a template even for "Customer State Update", "Customer Queue Update "Customer Owner Update". So It follows that even customers are sent notifications, so still the question is: Whats the technical diff between a "Notifica
Richard Hinkamp wrote:
Notifications are sent to agents (people using OTRS).
Auto responses are sent to customers (people sending mail to the
OTRS system).
Yes. Notifications are messages like "There is a new ticket in the
Finance queue" and auto responses are automatically sent messages t
Notifications are sent to agents (people using OTRS).
Auto responses are sent to customers (people sending mail to the OTRS
system).
Regards,
Richard
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Hello All, I am confused about the difference between "Notifications" and "Auto Responses". Anybody Please do clarify this for me. Regards, KartheeK
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