, 2010 2:50 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Display To names
i dont think its possible i may be wrong as To coloumn is to select a
particular queue and owner
to set a particular owner u cannot asign multiple owner to a ticket wat u
can do
Hi all
At the phone ticket, normally I would need to select a Queue, the queue
would consists of a few engineers, they will get the notification, is there
a way to display all of the names of the engineers at email notification ?
-Original Message-
From: otrs-boun...@otrs.org
hey
one way is to make a queue where all the engg are added or generate a
notification event when a phone ticket is created otrs should send
notification to all agents
shrikant
On Wed, Dec 1, 2010 at 7:13 AM, Boon Yam boon...@dvm.com.my wrote:
Hi all
At the phone ticket, normally I would
: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
shrikant k
Sent: Wednesday, December 01, 2010 2:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Display To names
hey
one way is to make a queue where all the engg are added or generate a
notification
of this email.
*From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
*shrikant k
*Sent:* Wednesday, December 01, 2010 2:12 PM
*To:* User questions and discussions about OTRS.
*Subject:* Re: [otrs] Display To names
hey
one way is to make a queue where all the engg
is in the loop of this email.
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
shrikant k
Sent: Wednesday, December 01, 2010 2:12 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] Display To names
hey
one way is to make a queue where all the engg
