hey one way is to make a queue where all the engg are added or generate a notification event when a phone ticket is created otrs should send notification to all agents
shrikant On Wed, Dec 1, 2010 at 7:13 AM, Boon Yam <boon...@dvm.com.my> wrote: > Hi all > > At the phone ticket, normally I would need to select a Queue, the queue > would consists of a few engineers, they will get the notification, is there > a way to display all of the names of the engineers at email notification ? > > -----Original Message----- > From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of > Michiel Beijen > Sent: Tuesday, November 30, 2010 10:31 PM > To: User questions and discussions about OTRS. > Subject: Re: [otrs] Troubles viewing output on Customer GUI,MSSQL and > charset > > Flavio, > > On Tue, Nov 30, 2010 at 3:19 PM, Boniforti Flavio <fla...@piramide.ch> > wrote: > > Tried with both of them: > > > > No way to get some *written* output (you took a look at the output shown > > in my first post). > > There's one thing to pay attention here: OTRS can cache the results > from the database query for a couple of minutes. This means that if > you search for 'jim', change your config and again search for 'jim', > you'll probably see cached results. In that case, the configuration > change did not affect your results. Please remove the cache and/or > change TTL to make sure this does not apply to you. > > > I understand you know a bit about SQL, therefore I'm bothering a bit > > further: would it change if I'd use ODBC connection instead of Sybase > > (like I'm doing now)? > > Would it be worth a try? If yes, I'd need some help because I already > > tried to connect via ODBC but keep getting failures (when testing with > > "isql" command). Instead, tsql command works pretty well! > > Sure, that could help. I remember I used DBD::Sybase once for a > customer database from Linux >> MS SQL Server successfully. But > DBD::ODBC plus an ODBC driver manager should also work. If you have > issues, you can certainly try that. > I would not know about failures connecting via isql - you might want > to ask on the isql mailing lists for that! > -- > Mike > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs >
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