Hi Michiel,
Thank you for your very clear explanation. That fixed it.
On the point of upgrading, it was not so much for this problem (if it
had not been fixed easily here I probably would have trawled through the
perl to sort it out myself), but rather for the additional new features
alluded to i
Hi Dan,
The NotificationSenderEmail in the SysConfig is used for *notifications *that
are sent out of OTRS, which is something different than regular answers to
tickets.
For that, the email address associated with the *queue* the ticket is in is
used. o...@localhost is the default email address
Hi Michael,
Upgrading might be a worthwhile option. The problem occurs when
attempting to respond to a ticket e.g.:
http://some.host.name.com/otrs/index.pl?Action=AgentTicketCompose&ResponseID=3&TicketID=3&ArticleID=4
I can't get it to work by changing NotificationSenderEmail
from ...@ to the ap
Hi Dan,
I don't clearly understand your question..does the error appear when you are
composing a new phone ticket or when you're closing a ticket? Try put a full
valid e-mail address under "Sysconfig->Framework->Core->NotificationSenderEmail"
PS: Try upgrading to otrs 2.4.5; has a whole load of n
Hi,
I'm trying to set up OTRS 2.3 and most of the configuration I've got
working. But though I've set the FQDN on the SysConfig page to the
appropriate value, it continues to show up as localhost in the 'Compose
answer for ticket' page to respond to tickets, giving '* invalid
o...@localhost (Inval
