tes the note automatically become the owner of the ticket.
> I coudnt understand where to change this.
>
> Thanx!!!
> --
> From: marco.vann...@gmail.com
> Date: Wed, 19 Aug 2009 17:47:09 +0200
> To: otrs@otrs.org
> Subject: Re:
@otrs.org
Subject: Re: [otrs] FW: Change owner
Hi Alan,
I think that it works as aspected. Note can be added by anyone (there is either
a dedicated permission per user on a queue). To change ownership you should use
http://xxx/otrs/index.pl?Action=AgentTicketOwner&TicketID=2974 ( a link in
de
Hi Alan,
I think that it works as aspected. Note can be added by anyone (there is
either a dedicated permission per user on a queue). To change ownership you
should use http://xxx/otrs/index.pl?Action=*AgentTicketOwner*&TicketID=2974
( a link in detail view of a ticket named "owner" [en/us])
HTH
Hi,
> I have a problem. When someone inserts a note, the owner doesnt
> change. I cant find an option that changes the owner when writing a
> note, any suggestions will be welcome.
IIRC this is the default behaviour. You have to manually change the owner if
you want to.
This makes sense as anoth
Hi all.
I have a problem. When someone inserts a note, the owner doesnt change. I cant
find an option that changes the owner when writing a note, any suggestions will
be welcome.
Thanx
_
Planea tu salid
