I was thinking that the time field could be a counter or modifiable if the
time is not the actual time worked.
Defiantly not a timer on a ticket per say but in an action for that ticket,
e.g. Note, reply, forward, I don¹t believe that there is a Time Work Unit
Field anywhere else. My technicians
How would OTRS know what time to automagically populate the field with?
In my ticket system, my technicians may not work on a ticket from the
time it is opened until the time it is replied to. It may sit locked
for a moment while that agent also works on another issue that was
called in on the p
It would be nice if Time Work Units would fill out the time automatically
when creating a reply, forward or note etc etc.
Mik
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