gt; From: [EMAIL PROTECTED]
> To: otrs@otrs.org
> Subject: Re: [otrs] Forwarding Email Generated Tickets to Technical Staff
>
> On Tue, 19 Aug 2008, Eric Bynum wrote:
>
> > Hello
> >
> > In January and February of '07, the following thread appeared.
> >
ssage-
From: otrs-bounces at otrs.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Janet Post
Sent: Tuesday, January 30, 2007 12:30 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Forwarding Email Generated Tickets to Technical staff.
Hello everyone,
I have just implemented
s.org [mailto:otrs-bounces at otrs.org] On Behalf Of
Janet Post
Sent: Tuesday, January 30, 2007 12:30 PM
To: User questions and discussions about OTRS.org
Subject: [otrs] Forwarding Email Generated Tickets to Technical staff.
Hello everyone,
I have just implemented otrs at my organization, but it i
and discussions about OTRS.org
Subject: [otrs] Forwarding Email Generated Tickets to Technical staff.
Hello everyone,
I have just implemented otrs at my organization, but it is not working
out quite the way I need it to and I am hoping someone here can help.
We receive tickets from an external
Hello everyone,
I have just implemented otrs at my organization, but it is not working
out quite the way I need it to and I am hoping someone here can help.
We receive tickets from an external call center by email, usually in
HTML format with screen shots to help clarify problems to our technical
