[otrs] Help configuring pop3 for multiple agents or queus

2007-07-18 Thread Leonardo Mateo
Hi All, I was able to install and configure OTRS the way I want it, and it's working great. Currently, when a customer submits a request the agent that owns that queue will get a notification message automatically, something like; there is a new ticket in Queue! This is working only for

Re: [otrs] Help configuring pop3 for multiple agents or queus

2007-07-18 Thread Nils Breunese (Lemonbit)
Leonardo Mateo wrote: I was able to install and configure OTRS the way I want it, and it's working great. Currently, when a customer submits a request the agent that owns that queue will get a notification message automatically, something like; there is a new ticket in Queue! This is

RE: [otrs] Help configuring pop3 for multiple agents or queus

2007-07-18 Thread Leonardo Mateo
floor New York, NY 10018 Tel. 646.223.1044 Ext. 317 -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nils Breunese (Lemonbit) Sent: Wednesday, July 18, 2007 3:30 PM To: User questions and discussions about OTRS.org Subject: Re: [otrs] Help configuring pop3