Re: [otrs] How the reopen a ticket?

2004-11-17 Thread Tyler Hepworth
On Wed, 17 Nov 2004 15:33:20 +0100, Boudewijn van Weert (Valbosoft, S.L.) <[EMAIL PROTECTED]> wrote: > > > Hello, > > When I add a note, it actually doesn't give the oportunity to change state, > and the state remains closed... Is the only way to actually reply to the > client again? This would

Re: [otrs] How the reopen a ticket?

2004-11-17 Thread Boudewijn van Weert (Valbosoft, S.L.)
ECTED]> .org cc Asunto 17/11/2004 00:53 Re

Re: [otrs] How the reopen a ticket?

2004-11-16 Thread Tyler Hepworth
On Tue, 16 Nov 2004 22:42:21 +0100, Boudewijn van Weert (Valbosoft, S.L.) <[EMAIL PROTECTED]> wrote: > > > Hello, > > people talk about reopening a closed ticket but I can't find how to really > do that, except making it pending. How can that be done? There soesn't seem > to be a direct way to s

[otrs] How the reopen a ticket?

2004-11-16 Thread Boudewijn van Weert (Valbosoft, S.L.)
Hello, people talk about reopening a closed ticket but I can't find how to really do that, except making it pending. How can that be done? There soesn't seem to be a direct way to simply change it... Cheers, Bo van Weert tel. 902 014 180 (00 34) 96 393 109 77 fax. 96 360 69 13 http://www.val