Re: [otrs] How to generate response for third party customer ?

2002-11-11 Thread Martin Edenhofer
Hi Pol, On Wed, Nov 06, 2002 at 12:05:09AM +0100, Turpel Pol wrote: > We are using OTRS since several weeks for ISP abuse services. > We like it very much, and appreciate the really good work done by the OTRS > Team. Thanks! :-) > Now, we have a question/suggestion specific to our OTRS abuse u

[otrs] How to generate response for third party customer ?

2002-11-05 Thread Turpel Pol
Hello OTRS Team, We are using OTRS since several weeks for ISP abuse services. We like it very much, and appreciate the really good work done by the OTRS Team. Now, we have a question/suggestion specific to our OTRS abuse usage: - we receive complaints to the abuse queue, where people complain ab