With version 3.0.5, I'm seeing tickets in New Tickets as well as Open
Tickets area, My Queues, which are already assigned to other users
(not default user 'OTRS admin'). Some of them are even locked by other
users. How can they be hidden from these views?
Thanks!
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Best regards,
Marc Strapetz
You might want to be in Tickets section which is more personalized to you.
On Fri, Jan 21, 2011 at 4:43 AM, Marc Strapetz marc.strap...@syntevo.comwrote:
With version 3.0.5, I'm seeing tickets in New Tickets as well as Open
Tickets area, My Queues, which are already assigned to other users
You might want to be in Tickets section which is more personalized
to you.
Are you referring to Queue view? Here for me only new, unassigned
tickets are displayed. I don't see tickets where I am owner and there
are new responses from customers.
--
Best regards,
Marc Strapetz
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