Hi,
On 28.05.2010, at 05:50, Jason B. Loven wrote:
> Is there a good resource for learning how to get started in setting up ITSM
> in general? I’ve read through the OTRS docs and have it installed but now I’m
> trying to determine how best to implement it as far as setting up the service
> cata
: http://www.caisoft.com/http://www.cainetserv.com/>
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Friday, May 28, 2010 9:29 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM configuration and best practices
I Apologize again for th
ithfield RI 02917
> Phone: (401)232-2600, Fax: (401)232-7778
> Email: jlo...@caisoft.com
> Web: http://www.caisoft.com/
>
>
>
> *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of
> *Marco Vannini
> *Sent:* Friday, May 28, 2010 8:59 AM
> *T
/>
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Friday, May 28, 2010 8:59 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM configuration and best practices
Curious that a CA is using OTRS instead of its HelpDesk :D
BTW
ps, it is not the same CA that I've worked for ? ... sorry :D
On Fri, May 28, 2010 at 2:58 PM, Marco Vannini wrote:
> Curious that a CA is using OTRS instead of its HelpDesk :D
>
> BTW, lovja01, is quite faster to know what do you wanna achieve.
>
>
> C U
>
> MV
>
>
> On Fri, May 28, 2010 at
isoft.com<mailto:jlo...@caisoft.com>
Web: http://www.caisoft.com/http://www.cainetserv.com/>
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco
Vannini
Sent: Friday, May 28, 2010 8:59 AM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] ITSM con
Curious that a CA is using OTRS instead of its HelpDesk :D
BTW, lovja01, is quite faster to know what do you wanna achieve.
C U
MV
On Fri, May 28, 2010 at 2:50 PM, Jason B. Loven wrote:
> So we’ve been using OTRS for several years for our ticketing system. It’s
> been working very well fo
So we've been using OTRS for several years for our ticketing system. It's been
working very well for us and thank you to all the hard work by the developers!
Is there a good resource for learning how to get started in setting up ITSM in
general? I've read through the OTRS docs and have it instal
Danke sehr!
On Thu, Aug 13, 2009 at 3:03 PM, Martin Edenhofer wrote:
> It's also working on PostgrSQL, Oracle, ... just ignore this if you use not
> MySQL.
--
“Don't eat anything you've ever seen advertised on TV”
- Michael Pollan, author of "In Defense of Food"
---
It's also working on PostgrSQL, Oracle, ... just ignore this if you
use not MySQL.
-Martin
On Aug 13, 2009, at 21:00 , Alan McKay wrote:
I am reading this, but am wondering if it even applies to Postgres
because I cannot find a config parameter anything like this :
Make sure your database
I am reading this, but am wondering if it even applies to Postgres
because I cannot find a config parameter anything like this :
Make sure your database accepts packages over 5 MB in size. A MySQL database
for example accepts packages up to 1 MB by default. In this case, the value for
max_allowed_
Go here for the download options:
http://otrs.org/download/
Best regards,
Jim
ITIL Process Manager
NCDOR
919-715-4932
james.b...@dornc.com
>>> Alan McKay 8/13/2009 12:54 PM >>>
> Incident and Problem Management and Configuration Management.
I see this :
http://www.otrs.com/en/products/otr
> Incident and Problem Management and Configuration Management.
I see this : http://www.otrs.com/en/products/otrsitsm/configuration-management/
Looks interesting!
Thanks for the tip - this may have some of the stuff i've been looking for!
--
“Don't eat anything you've ever seen advertised on T
Thanks, i will try there.
Regarda.
-Mensaje original-
De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Christian
Schoepplein
Enviado el: miércoles, 02 de mayo de 2007 18:40
Para: User questions and discussions about OTRS.org
Asunto: Re: [otrs] ITSM configuration
Hi David
Hi David,
On Mon, Apr 30, 2007 at 06:10:45PM +0200, David Salgado Vidal wrote:
>I'm trying ITSM over OTRS Framework 2.2 and I want to:
>
>- Associate an existing location to ConfigItems
>- Associate ConfigItems to tickets.
>
>Are they possible?
Maybe the new ITSM list would be a better place to a
Hi.
I'm trying ITSM over OTRS Framework 2.2 and I want to:
- Associate an existing location to ConfigItems
- Associate ConfigItems to tickets.
Are they possible?
Regards.
David Salgado Vidal
[EMAIL PROTECTED]
Telf. 942 355 931
http://www.mundivia.net
-
16 matches
Mail list logo
