Re: [otrs] ITSM configuration and best practices

2010-05-28 Thread Nils Leideck - ITSM
Hi, On 28.05.2010, at 05:50, Jason B. Loven wrote: > Is there a good resource for learning how to get started in setting up ITSM > in general? I’ve read through the OTRS docs and have it installed but now I’m > trying to determine how best to implement it as far as setting up the service > cata

Re: [otrs] ITSM configuration and best practices

2010-05-28 Thread Jason B. Loven
: http://www.caisoft.com/http://www.cainetserv.com/> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: Friday, May 28, 2010 9:29 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] ITSM configuration and best practices I Apologize again for th

Re: [otrs] ITSM configuration and best practices

2010-05-28 Thread Marco Vannini
ithfield RI 02917 > Phone: (401)232-2600, Fax: (401)232-7778 > Email: jlo...@caisoft.com > Web: http://www.caisoft.com/ > > > > *From:* otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] *On Behalf Of > *Marco Vannini > *Sent:* Friday, May 28, 2010 8:59 AM > *T

Re: [otrs] ITSM configuration and best practices

2010-05-28 Thread Jason B. Loven
/> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: Friday, May 28, 2010 8:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] ITSM configuration and best practices Curious that a CA is using OTRS instead of its HelpDesk :D BTW

Re: [otrs] ITSM configuration and best practices

2010-05-28 Thread Marco Vannini
ps, it is not the same CA that I've worked for ? ... sorry :D On Fri, May 28, 2010 at 2:58 PM, Marco Vannini wrote: > Curious that a CA is using OTRS instead of its HelpDesk :D > > BTW, lovja01, is quite faster to know what do you wanna achieve. > > > C U > > MV > > > On Fri, May 28, 2010 at

Re: [otrs] ITSM configuration and best practices

2010-05-28 Thread Jason B. Loven
isoft.com<mailto:jlo...@caisoft.com> Web: http://www.caisoft.com/http://www.cainetserv.com/> From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Marco Vannini Sent: Friday, May 28, 2010 8:59 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] ITSM con

Re: [otrs] ITSM configuration and best practices

2010-05-28 Thread Marco Vannini
Curious that a CA is using OTRS instead of its HelpDesk :D BTW, lovja01, is quite faster to know what do you wanna achieve. C U MV On Fri, May 28, 2010 at 2:50 PM, Jason B. Loven wrote: > So we’ve been using OTRS for several years for our ticketing system. It’s > been working very well fo

[otrs] ITSM configuration and best practices

2010-05-28 Thread Jason B. Loven
So we've been using OTRS for several years for our ticketing system. It's been working very well for us and thank you to all the hard work by the developers! Is there a good resource for learning how to get started in setting up ITSM in general? I've read through the OTRS docs and have it instal

Re: [otrs] ITSM configuration management (was: backwards priorities)

2009-08-13 Thread Alan McKay
Danke sehr! On Thu, Aug 13, 2009 at 3:03 PM, Martin Edenhofer wrote: > It's also working on PostgrSQL, Oracle, ... just ignore this if you use not > MySQL. -- “Don't eat anything you've ever seen advertised on TV” - Michael Pollan, author of "In Defense of Food" ---

Re: [otrs] ITSM configuration management (was: backwards priorities)

2009-08-13 Thread Martin Edenhofer
It's also working on PostgrSQL, Oracle, ... just ignore this if you use not MySQL. -Martin On Aug 13, 2009, at 21:00 , Alan McKay wrote: I am reading this, but am wondering if it even applies to Postgres because I cannot find a config parameter anything like this : Make sure your database

Re: [otrs] ITSM configuration management (was: backwards priorities)

2009-08-13 Thread Alan McKay
I am reading this, but am wondering if it even applies to Postgres because I cannot find a config parameter anything like this : Make sure your database accepts packages over 5 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_

Re: [otrs] ITSM configuration management (was: backwards priorities)

2009-08-13 Thread James Burk
Go here for the download options: http://otrs.org/download/ Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 james.b...@dornc.com >>> Alan McKay 8/13/2009 12:54 PM >>> > Incident and Problem Management and Configuration Management. I see this : http://www.otrs.com/en/products/otr

[otrs] ITSM configuration management (was: backwards priorities)

2009-08-13 Thread Alan McKay
> Incident and Problem Management and Configuration Management. I see this : http://www.otrs.com/en/products/otrsitsm/configuration-management/ Looks interesting! Thanks for the tip - this may have some of the stuff i've been looking for! -- “Don't eat anything you've ever seen advertised on T

RE: [otrs] ITSM configuration

2007-05-02 Thread David Salgado Vidal
Thanks, i will try there. Regarda. -Mensaje original- De: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] En nombre de Christian Schoepplein Enviado el: miércoles, 02 de mayo de 2007 18:40 Para: User questions and discussions about OTRS.org Asunto: Re: [otrs] ITSM configuration Hi David

Re: [otrs] ITSM configuration

2007-05-02 Thread Christian Schoepplein
Hi David, On Mon, Apr 30, 2007 at 06:10:45PM +0200, David Salgado Vidal wrote: >I'm trying ITSM over OTRS Framework 2.2 and I want to: > >- Associate an existing location to ConfigItems >- Associate ConfigItems to tickets. > >Are they possible? Maybe the new ITSM list would be a better place to a

[otrs] ITSM configuration

2007-04-30 Thread David Salgado Vidal
Hi. I'm trying ITSM over OTRS Framework 2.2 and I want to: - Associate an existing location to ConfigItems - Associate ConfigItems to tickets. Are they possible? Regards. David Salgado Vidal [EMAIL PROTECTED] Telf. 942 355 931 http://www.mundivia.net -