On Monday, May 10, 2004 2:37 PM
Matthias Eichler <[EMAIL PROTECTED]> wrote:
>>> I want some integration that the monitoring server does
>>> not sends mails, but opens new tickets, inserts follow-
>>> ups and also closes tickets (on recovery of a problem, e.g.)
>
>> Despite the latter, this weren't
> > As every incoming email generates a new ticket in OTRS
> Not quite true. Incoming emails that are identified as follow-ups to
> existing tickets won't create a new ticket, but will in fact be added to
> the existing one.
Ok, this was already clear to me, but I meant it in combination
with the
On Friday, May 07, 2004 3:29 PM
Matthias Eichler <[EMAIL PROTECTED]> wrote:
> As every incoming email generates a new ticket in OTRS
Not quite true. Incoming emails that are identified as follow-ups to
existing tickets won't create a new ticket, but will in fact be added to
the existing one.
> I
Dear List,
I've some generel question about the integration of
Monitoring-Systems into OTRS.
We are using a network-based host- and service-monitoring
tool that sends different notifications via email (or
anything else that can be written into a shell-skript).
As every incoming email generates a
