gards to all OTRS users and developers.
Pedro Rebelo
-- Original Message --
From: Graham Smith <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Send: 2003-09-08
Subject: Re: [otrs] Is it possible to use auto-reply only for Ticker thata
> 09/07/2003 23:15:23
>
> How can I deactivate the annoying FollowUps ?
>
> -- Original Message --
> From: Robert Kehl <[EMAIL PROTECTED]>
> To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
> Send: 2003-09-07
> Subject:
Ups ?
-- Original Message --
From: Robert Kehl <[EMAIL PROTECTED]>
To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
Send: 2003-09-07
Subject: Re: [otrs] Is it possible to use auto-reply only for Tickerthatare
created via the customer-interface
Am Fre, 2003-09-05 um 20.20 schrieb Pedro Rebelo:
> How can I disable all this followups that the system sends to itself after each
> auto-response or forward ?
The system is actually sending the emails to user 0, I believe, not to
the "system". Change the user preferences for the user with use
Person2 (Person 2) 09/04/2003 20:21:17
How can I disable all this followups that the system sends to itself after each
auto-response or forward ?
Thank you.
-- Mensagem Original --
De: Martin Edenhofer <[EMAIL PROTECTED]>
Para: "User questions and discussions about OTRS."
Hi,
i solved my problem by adding a if-statement that checks if the ticket is
of article_type 'phone' before sending auto-answers. (in Article.pm)
But thanks for your answer.
mfg
Dennis
___
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive:
Hi Pedro,
On Thu, Sep 04, 2003 at 09:29:54PM +0100, Pedro Rebelo wrote:
> On my tickets, when I click on the History tab, it shows a followup
> right after the auto-reply response. How can I disable these annoying followups ?
I can't follow you. Maybe there is a loop!
Martin
--
Martin Edenho
lt;[EMAIL PROTECTED]>
Enviar: 04/09/2003
Assunto: Re: [otrs] Is it possible to use auto-reply only for Ticker that are
created via the customer-interface ?
Hi Dennis,
On Wed, Sep 03, 2003 at 02:42:42PM +0200, [EMAIL PROTECTED]
wrote:
> i dont want the agents to receive the auto-replies.
>
Hi Dennis,
On Wed, Sep 03, 2003 at 02:42:42PM +0200, [EMAIL PROTECTED] wrote:
> i dont want the agents to receive the auto-replies.
> I want auto-replies only to be send when a customer creates a ticket via
> the customer-interface.
In this case you need to create a agent-raw queue with no auto-r
