.
Subject: RE: [otrs] KnowledgeBase Support
Jesse wrote:
> I'm curious if anyone has implemented a knowledgebase into OTRS.
Yes they have. And it is quite good.
> I work for a non profit organization and have been researching the
> different open source trouble ticket software and am
Thanks a lot Matt. That helps greatly.
IT Department @ Admin
-Jesse
-Original Message-
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of
unbekennt X
Sent: Friday, June 04, 2004 7:03 AM
To: [EMAIL PROTECTED]
Subject: RE: [otrs] KnowledgeBase Support
Jesse,
I am using the
or the stats support that is lacking,
but can be taken care of with sql queries.
-Original Message-
From: Robert Kehl [mailto:[EMAIL PROTECTED]
Sent: Thursday, June 03, 2004 11:38 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] KnowledgeBase Support
On Friday, June 04
ply-To: "User questions and discussions about OTRS." <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Subject: [otrs] KnowledgeBase Support
Date: Thu, 03 Jun 2004 17:20:40 -0700
I'm curious if anyone has implemented a knowledgebase into OTRS. I work for
a non profit organization an
Jesse wrote:
> I'm curious if anyone has implemented a knowledgebase into OTRS.
Yes they have. And it is quite good.
> I work for a non profit organization and have been researching the
> different open source trouble ticket software and am stuck between
> OTRS and HelpDesk OneZero (http://hel
On Friday, June 04, 2004 2:20 AM
Jesse <[EMAIL PROTECTED]> wrote:
> I'm curious if anyone has implemented a knowledgebase into OTRS.
OTRS does provide a FAQ section. It gets visible when you populate the
'faq' group. The public interface is located at
http://localhost/otrs/faq.pl
> To conclude an
I'm curious if anyone has implemented a knowledgebase into OTRS. I work for
a non profit organization and have been researching the different open source trouble
ticket software and am stuck between OTRS and HelpDesk OneZero
(http://helpdesk.oneorzero.com/). On the other hand I enjoy the
support/do
