Thanks to everybody for their help!
I downloaded the KQ theme from:
> http://home.kqnet.pt/ccanau/1.2.2/
followed the instructions and was, indeed, able to merge tickets!
YEAH!
I am still living in fear from the statement that
"merging isnt... perfect"
But otherwise happy,
Thank you David
Citando "Jonathan E. Katz" <[EMAIL PROTECTED]>:
>
>
> Hi all,
> I have searched the archive a bit looking for a solution, but, it
> looks
> like there hasnt been a post about this recently.
There has been, but it was well hidden under a pretty screenshot :)
>
> I need a solution for the c
Hi all,
I have searched the archive a bit looking for a solution, but, it looks
like there hasnt been a post about this recently.
I need a solution for the case where I have an existing ticket and an
email comes in that _should_ be attached to the existing ticket, but, for
whatever reason it i
