Re: [otrs] migration to new OS version

Or you could brute force copy the source directory over a destination installation of the same revision level. (You should backup both source and destination folders and database before doing this.) On Mon, Jul 2, 2012 at 10:11 AM, Martin Gruner wrote: > Hi Neil, > > this is simple. In the SysCo

Re: [otrs] migration to new OS version

Hi Neil, this is simple. In the SysConfig, you have an export function. Use that to download all your local changes, and import them into the other system. Regards, mg Am 02.07.12 15:50, schrieb Neil Simpson: > Hello, > > We are migrating from Cent OS 5.7 to Cent OS 6.2. I want to create a > cl

[otrs] migration to new OS version

Hello, We are migrating from Cent OS 5.7 to Cent OS 6.2. I want to create a clean otrs install and tailor it like we currently have. This brings about a few challenges, mostly, finding out all the parameters that have been changed over the years from the default. Does anyone know a simple way of

Re: [otrs] Migration issue from OTRS 3.0.11 to 3.1.2 - Run scripts/DBUpdate-to-3.1.pl

. Subject: Re: [otrs] Migration issue from OTRS 3.0.11 to 3.1.2 - Run scripts/DBUpdate-to-3.1.pl Dear Guido, thanks for your report, I just fixed the error that you saw. If you want, you can try the latest DBUpdate-to-3.1.pl from here: http://source.otrs.org/viewvc.cgi/otrs/scripts/DBUpdate-to-3.1

Re: [otrs] Migration issue from OTRS 3.0.11 to 3.1.2 - Run scripts/DBUpdate-to-3.1.pl

Dear Guido, thanks for your report, I just fixed the error that you saw. If you want, you can try the latest DBUpdate-to-3.1.pl from here: http://source.otrs.org/viewvc.cgi/otrs/scripts/DBUpdate-to-3.1.pl?view=log It was related to free time fields configuration, not article free time configuratio

Re: [otrs] Migration issue from OTRS 3.0.11 to 3.1.2 - Run scripts/DBUpdate-to-3.1.pl

. März 2012 10:54 *To:* o...@treofan.com; User questions and discussionsabout OTRS. *Subject:* Re: [otrs] Migration issue from OTRS 3.0.11 to 3.1.2 - Run scripts/DBUpdate-to-3.1.pl Hi, Do you need change your configuration by web interface, following this steps. - Login with admin . Go to

Re: [otrs] Migration issue from OTRS 3.0.11 to 3.1.2 - Run scripts/DBUpdate-to-3.1.pl

- Disable all options that you have enable. - save and logout - restart your migration :) Regard and I hope this help you Marco -Original Message- From: Guido Eli Reply-to: "o...@treofan.com" , User questions and discussions about OTRS. To: otrs@otrs.org Subject: [otrs] Migra

[otrs] Migration issue from OTRS 3.0.11 to 3.1.2 - Run scripts/DBUpdate-to-3.1.pl

Hello all, I try to upgrade my otrs from version 3.0.11 to the new version 3.1.2 and I have the error below when I execute the perl script scripts/DBUpdate-to-3.1.pl ## ERROR: O

Re: [otrs] Migration trouble

Hi again, Sorry, just to tell that it eventually worked, with some magic. I just started again apache, and it all went fine. Thank you Simon On 14/02/2011 11:36, Simon GARESTE wrote: Hi all, Sorry to disturb, but I've been trying to upgrade from 2.4.8 to 3.0.4, following this page

[otrs] Migration trouble

Hi all, Sorry to disturb, but I've been trying to upgrade from 2.4.8 to 3.0.4, following this page , and it seems that it's not working : Software error: Can't load backend module Kernel::System::Cache::File! at /opt/otrs//Kernel/System/Cac

Re: [otrs] Migration Server

...@otrs.org] De la part de Elva Novoa Envoyé : lundi 17 janvier 2011 19:43 À : User questions and discussions about OTRS. Objet : Re: [otrs] Migration Server Hello Sébastien, I think your problem lies in the fact that in the part where you granted the privileges to your user, you specified the

Re: [otrs] Migration Server

Hello Sébastien, I think your problem lies in the fact that in the part where you granted the privileges to your user, you specified the password "test" and on your Config.pm you wrote "hot". Please try by either executing: mysql --uroot --e "grant all on otrs.* to 'otrs@localhost' identified by

[otrs] Migration Server

Hello list, I have a server Windows 2003 r2, with OTRS 3.0.4 and MySQL database, this server is for test and try some functionality about OTRS. Today I want to install OTRS on another server to production, so I do this 1 On Test server - Save the config.pm on a share folder -

Re: [otrs] Migration

Read the UPGRADING file. It has step by step instructions. From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Prince Chavez Sent: Wednesday, December 29, 2010 11:27 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Migration Which particular files, and

Re: [otrs] Migration

are and run the upgrade scripts? Nathan Campbell Dallas Symphony Orchestra From: Prince Chavez <prince.cha...@tonerboss.com> Reply-To: "User questions and discussions about OTRS." <otrs@otrs.org> Date: Wed, 29 Dec 2010 15:37:18 -0600 To: "otrs@otrs.org" <otrs@otrs.or

Re: [otrs] Migration

.@tonerboss.com>> Reply-To: "User questions and discussions about OTRS." mailto:otrs@otrs.org>> Date: Wed, 29 Dec 2010 15:37:18 -0600 To: "otrs@otrs.org<mailto:otrs@otrs.org>" mailto:otrs@otrs.org>> Subject: [otrs] Migration Hi All, Can someone please send

[otrs] Migration

Hi All, Can someone please send me a complete step by step. We are currently running 2.4.x on an old machine, I have installed 3.0.4 on a new (separate) machine. How do I get all the settings / tickets transferred over? Thanks in advance, -- Pri

Re: [otrs] Migration

- make a fresh install on the new box with eventually all the plugins and themes used on the old one - export from the old db (mysqldump) otrs database - import on the new db previously dumped db - download settings from admin/sysconfig from the old box - load previously exported setting from the o

[otrs] Migration

Hello all, I'm running OTRS on a CenOS4 virtual machine (with mysql) but plan to move it over to a physical CentOS5 box. Can anyone point me to a guide or offer some pointers on the migration? Thanks, Josh. ___ OTRS mailing list: otrs - Webpage: http:

Re: [otrs] migration from linux to windows

In addition to what has been proposed already. Do you have a list of customizations? What areas did they touch? Some of them might be linux specific (like handling emails, files, external scripts/commands). You will need to check them all for compatibility and redo. Regards, Anton. 2008/12/16 nee

Re: [otrs] migration from linux to windows

Hi, > can we migrate OTRS (customized) from linux to windows . If yes can u > let me know the procedure to do > What does your current installation look like: Database OTRS Version Perl Version Web server A ROUGH sketch of the upgrade procedure is as follows: If you are using MySQL and Apac

Re: [otrs] migration from linux to windows

hi , i´m still looking how to install it without installer manually, so i think it wont be easy, but i thought that the running otrs has an export/import option mantioned in the manual. 2008/12/16 neela kantam > can we migrate OTRS (customized) from linux to windows . If yes can u let > me kno

Re: [otrs] migration from linux to windows

can we  migrate OTRS (customized)  from linux to windows . If yes can u let me know the procedure to do     Add more friends to your messenger and enjoy! Go to http://messenger.yahoo.com/invite/___ OTRS mailing list: otrs - Webpage: http://ot

[otrs] Migration from mysql to Oracle, attachments encoding issues

Hi all, I try to migrate our OTRS database from mysql to Oracle. We are using OTRS 2.3.1, the migration process is done with the scripts generated by sqldevelopper, the processes are: 1) mysqldump --> dumps data to text file 2) create schema in oracle using the otrs-schema.oracle.sql 3) sqlldr (

[otrs] Migration from mysql to Oracle

Hi all, I try to migrate our OTRS database from mysql to Oracle. We are using OTRS 2.3.1, the migration process is done with the scripts generated by sqldevelopper, the processes are: 1) mysqldump --> dumps data to text file 2) create schema in oracle using the otrs-schema.oracle.sql 3) sqlldr (

[otrs] Migration from Jitterbug to OTRS script available...

Hi everyone, Our group is moving from a very out-dated Jitterbug email system to OTRS. For this purpose, I have developed a perl script to import all jitterbug emails into OTRS for archival and search purposes. It creates all the required articles/threads to each corresponding ticket. A couple

Re: [otrs] Questions After OTRS Migration and Upgrade

Henning Oschwald wrote: Regarding MySQL, you may find the "mysql performance primer script" useful. It checks your MySQL configuration and gives some optimization recommendations. Also check out MySQLTuner which is based on this: http://mysqltuner.com/ Nils Br

Re: [otrs] Questions After OTRS Migration and Upgrade

Hi David, On Do, Apr 24 2008, Buice, David R wrote: > I have migrated our OTRS system from a Linux installation to a Solaris > installation. The MySql database has been moved to an EMC data mover. > The OTRS system was upgraded from 1.2.3 to 2.2.6. > > I seem to have 3 intractable problems: >

[otrs] Questions After OTRS Migration and Upgrade

Hello, I have migrated our OTRS system from a Linux installation to a Solaris installation. The MySql database has been moved to an EMC data mover. The OTRS system was upgraded from 1.2.3 to 2.2.6. I seem to have 3 intractable problems: 1. It takes about 1 minute, 20 seconds to log into the

AW: [otrs] RT to OTRS migration

homas Kaiser -Ursprüngliche Nachricht- Von: Nuno Vieira [mailto:[EMAIL PROTECTED] Gesendet: Samstag, 5. Februar 2005 21:07 An: otrs@otrs.org Betreff: [otrs] RT to OTRS migration Hello, We are migrating our TT system from RT to OTRS. Is there anybody outhere that already done that and ha

[otrs] RT to OTRS migration

Hello, We are migrating our TT system from RT to OTRS. Is there anybody outhere that already done that and has any nice script to migrate open tickets from RT to OTRS, and is willing to share it ? Regards, -- Nuno Vieira NFSi - Soluções Internet, Lda. Chief Technical Officer Office Phone : +351

Re: [otrs] Migration OTRS-0.5Beta8 to otrs-1.2.3

Hi Diego, On Tue, Jun 15, 2004 at 02:00:19PM -0300, Diego Fernandez wrote: > I need to migrate from OTRS 0.5 Beta8 (in Linux Red Hat 7.3) to otrs-1.2.3 > (in linux SuSE 9.0) > > I will install the SuSE 9.0 in a server and will install the RPM otrs > 1.2.3 for SuSE 9.0. > > The Question: >

[otrs] Migration OTRS-0.5Beta8 to otrs-1.2.3

Hi , I need to migrate from OTRS 0.5 Beta8 (in Linux Red Hat 7.3) to otrs-1.2.3 (in linux SuSE 9.0) I will install the SuSE 9.0 in a server and will install the RPM otrs 1.2.3 for SuSE 9.0. The Question:         My database is a MySQL database.         I know I need to migrate its structure f