Hi Andy,
I was wondering if there is a way that you can modify OTRS so that
ticket numbers are appended to the end of the subject. Also, if we do
this, will that affect the way the subject lines are displayed in
QueueView? Also, would changing the location of the ticket # affect
the feature
Hi,
Queue view is sort first by priority then by age. And there is a
config option that tells weither the sort is ascending or descending.
2008/3/13, Andy Robbins <[EMAIL PROTECTED]>:
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> I was wondering if there is a way that you can modify OTRS so that ticket
> numbers are appended to the
I was wondering if there is a way that you can modify OTRS so that
ticket numbers are appended to the end of the subject. Also, if we do
this, will that affect the way the subject lines are displayed in
QueueView? Also, would changing the location of the ticket # affect the
feature in OTRS which ap
