Re: [otrs] Newbie question (Customer.pl)

2006-04-19 Thread Christian Schoepplein
Hi James, On Tue, Apr 18, 2006 at 04:19:03PM -0500, James Price wrote: >When a customer uses the customer.pl interface I have some questions. > >1. Anyone have any idea where to look to customize the Company name/Logo, >all that sort of junk? See the CustomerHeader*.dtl and CustomerFooter*.dtl fi

Re: [otrs] Newbie question (Customer.pl)

2006-04-19 Thread Christian Schoepplein
Hi, On Tue, Apr 18, 2006 at 04:59:11PM -0500, James Price wrote: >I found the [EMAIL PROTECTED] in the following files and changed it. > > > >Kernel/Config/Default.pm > >Kernel/Config/Files/Framework.xml > >Kernel/Config/Files/ZZZAAuto.pm That is bad because these files will be overwritten if yo

Re: [otrs] Newbie question (Customer.pl)

2006-04-18 Thread 陈帆
xxx http://helpdesk.secondcitytech.com/otrs/customer.pl   Your OTRS Notification Master   From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]] On Behalf Of Brigitte CalderwoodSent: Tuesday, April 18, 2006 4:30 PMTo: questions and discussions about Subject: Re: [otrs] Newbie question (

RE: [otrs] Newbie question (Customer.pl)

2006-04-18 Thread James Price
Of Brigitte Calderwood Sent: Tuesday, April 18, 2006 4:30 PM To: questions and discussions about Subject: Re: [otrs] Newbie question (Customer.pl)   Go to sys config and do a search for the field you want to change -- Brigitte Calderwood LESD 79 Technology Support @ Verrado Telephone

Re: [otrs] Newbie question (Customer.pl)

2006-04-18 Thread Brigitte Calderwood
Go to sys config and do a search for the field you want to change -- Brigitte Calderwood LESD 79 Technology Support @ Verrado Telephone: 623.547.1305 [EMAIL PROTECTED] On Tuesday, April 18, 2006 2:19 PM, James Price <[EMAIL PROTECTED]> wrote: >When a customer uses the customer.pl interfa

[otrs] Newbie question (Customer.pl)

2006-04-18 Thread James Price
When a customer uses the customer.pl interface I have some questions. 1. Anyone have any idea where to look to customize the Company name/Logo, all that sort of junk? 2. Most importantly, when a new customer signs up, requests lost password, anything that uses a customer notification via the custo