Re: [otrs] Open Tickets - Sort by last event

Never mind as well.. you may download and install MyHammerQueueViewByCustCont2.1.0.opm This should serve best, but not THE best... Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 27, 2011 at 7:37 PM, Muhammad El-Sergani wrote: > What's meant here is how to re-sort tickets in the "Ope

Re: [otrs] Open Tickets - Sort by last event

What's meant here is how to re-sort tickets in the "Open" box from the dashboard? Thanks and Best Regards, Muhammad El-Sergani. On Wed, Apr 27, 2011 at 3:55 PM, Muhammad El-Sergani wrote: > Hi all, > > I'm trying to get the Open Tickets in the Dashboard to display > last-replied-to-tickets at

[otrs] Open Tickets - Sort by last event

Hi all, I'm trying to get the Open Tickets in the Dashboard to display last-replied-to-tickets at the top, but failing to do so. The problem is that tickets old enough (in pages 2 and so on, and yes, I have the max value for the limit per page set), receive replies and updates, and agents are not