Hi Paul,
On Sun, Sep 28, 2003 at 04:32:28PM -0400, Paul wrote:
> But that allows the agent to see all queues in the system, something I'm
> trying to avoid. I ended up working around the problem by creating queues
> (i.e. "To: Tier II") which GenericAgent checks every 5 minutes and moves
> into th
Hi Martin,
> > # MoveInToAllQueues -> useful for ASP
> > # (Possible to move in all queue? Not only queue which
> > # the own groups) [1|0]
> > $Self->{MoveInToAllQueues} = 0;
>
> If you set this to '1', the the agent will be able to move tickets into
> RO queues.
But that allows
Hi Paul,
On Fri, Sep 26, 2003 at 10:21:42PM -0400, Paul wrote:
> I'm attempting to set up a system where less-experienced agents are able to
> move tickets that require higher levels of support into a queue set up for
> that purpose, however I am unable to get the permissions set correctly in
> or
Hi all,
I'm attempting to set up a system where less-experienced agents are able to
move tickets that require higher levels of support into a queue set up for
that purpose, however I am unable to get the permissions set correctly in
order to do this. When a user is given RO access only (which I as
