Le 2011-08-11 09:51, Gerald Young a écrit :
yes, but close your parentheses :)
It works, thanks!
Ugo
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yes, but close your parentheses :)
On Thu, Aug 11, 2011 at 9:22 AM, Ugo Bellavance wrote:
> Le 2011-08-10 18:53, Gerald Young a écrit :
>
> You should be careful about that because getting your users to type a
>> valid fully and properly formatted timestamp might be difficult.
>>
>
> Understood
Le 2011-08-10 18:53, Gerald Young a écrit :
You should be careful about that because getting your users to type a
valid fully and properly formatted timestamp might be difficult.
Understood.
But assuming that, use a Postmaster Filter
Filter Body: Deadline: (\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2}
You should be careful about that because getting your users to type a valid
fully and properly formatted timestamp might be difficult.
But assuming that, use a Postmaster Filter
Filter Body: Deadline: (\d{4}-\d{2}-\d{2} \d{2}:\d{2}:\d{2})
Set X-OTRS-TicketTime2: [***]
(see the gray box on the lef
Hi,
We'd like to be able to have our customers specify a deadline for some
e-mail requests. We use TicketFreeTime2 field for that. Is it possible
to process an e-mail with a filter so that if a customer sends an e-mail
that contains something like:
Deadline: 2011-09-09 10:12:00, it sets th
