This was never answered. Just FYI, I updated the tables 'ticket_priority'
and ticket for the column 'ticket_priority_id'
It looks ok but I was wondering if somebody could easily point me on how to
change the red flag color that is attached to 'high' and 'very high',
somewhere hardcoded to id 4
I noticed in OTRS that the priorities are as follows:
P1 – Very Low
P2 – Low
P3 – Normal
P4 – High
P5 – Very High
I have looked to see if I can modify these values or their
order, but it appears that I cannot. It would be really nice to be able
to modify the priorities such tha
