Re: [otrs] Question about Filters and GenericAgent in OTRS

2006-12-13 Thread remi
Hi Alex, > You're right. Defining no time means always execute the job. Perhaps > this behaviour should be changed in future releases. OK, thanks. >> 2) Then the Times option, same interface. >> It says: 'Ticket created before X days'. I expect it to get >> tickets >> that are created more than,

Re: [otrs] Question about Filters and GenericAgent in OTRS

2006-12-13 Thread Alexander Scholler
Hi, remi schrieb: Hi there, I'm using OTRS for about a week now. So far I like it a lot. I'm planning to implement the software on our help desk in the coming days. I'd appreciate some help with these issues I'm running into. I'm using ORTS 2.1.3 on Linux. 1) GenericAgent in the Webinterface

[otrs] Question about Filters and GenericAgent in OTRS

2006-12-13 Thread remi
Hi there, I'm using OTRS for about a week now. So far I like it a lot. I'm planning to implement the software on our help desk in the coming days. I'd appreciate some help with these issues I'm running into. I'm using ORTS 2.1.3 on Linux. 1) GenericAgent in the Webinterface How do I define a job