RE: [otrs] Queue / Sub-Queue Mail Problem

2005-06-16 Thread Cogley, Rick
Hi Christian, and thank you for your diligent followups. (BTW, your mails are coming in as attachments - are they HTML?) >> Can you please tell me, how you try to pipe the mails into a specific queue? Yes, the .procmailrc file in the otrs user's home directory pipes all mail in general to the po

Re: [otrs] Queue / Sub-Queue Mail Problem

2005-06-16 Thread Christian Schoepplein
Hi Rick, On Wed, Jun 15, 2005 at 12:04:39PM +0900, Cogley, Rick wrote: >I'm using OTRS 2.0.0b2, with all mail for a domain "mydomain.com" being sent >to the otrs user on my Fedora Core 3 box. I have the .procmailrc file in the >otrs home directory, and have tested that all mail for the domain does

[otrs] Queue / Sub-Queue Mail Problem

2005-06-14 Thread Cogley, Rick
Hello - I'm using OTRS 2.0.0b2, with all mail for a domain "mydomain.com" being sent to the otrs user on my Fedora Core 3 box. I have the .procmailrc file in the otrs home directory, and have tested that all mail for the domain does indeed get piped into OTRS. My understanding from reading the