Maybe a way forward for you... if you are on Linux/Unix platform and
bouncing email is OK for you.
I use postfix mta to get incoming emails into OTRS. postfix has a
feature to check the intended recipient by Mysql table lookup. I lookup
systemaddresses to reject mails to arbitrary recipients a
HI,
On 16.04.2010, at 18:32, Ryan Miguel wrote:
> I think there are some postmaster pre-filters that are in the sysconfig
> options (something along the lines of
> Core::PostMaster::PreFilterModule). If I read & understood it correctly
> you should be able to set these to accept/ignore incoming m
cket counter.
Ryan
Message: 2
Date: Fri, 16 Apr 2010 12:08:17 +0200
From: Frank Lahm
Subject: Re: [otrs] Restrict ticket creation per email
To: "User questions and discussions about OTRS."
Message-ID:
Content-Type: text/plain; charset=UTF-8
Michiel,
thanks for looking into th
Michiel,
thanks for looking into this!
2010/4/16 Michiel Beijen :
> I guess there is no google hit for this because what you want involves the
> combination of different functionalities that are available in OTRS.
>From what you describe below, I'm aware of this functionalites,
unfortunately tha
Hi Frank,
I guess there is no google hit for this because what you want involves the
combination of different functionalities that are available in OTRS.
What you could to is to create a little event-based module or postmaster
filter that pushes a ticket to a given queue if the customer is not in
2010/4/7 Frank Lahm :
> Hi list,
>
> if this is FAQish I apologize, just couldn't find the right google
> terms and nothing related in the manual.
>
> Here's what I'd like to achieve:
> - I'm collecting emails from a dedicated mail adress "supp...@doma.in"
> - I've got a few customer users
> - I'd
Hi list,
if this is FAQish I apologize, just couldn't find the right google
terms and nothing related in the manual.
Here's what I'd like to achieve:
- I'm collecting emails from a dedicated mail adress "supp...@doma.in"
- I've got a few customer users
- I'd like only these to be able to create t
