Dear Shawn,
On 27.04.2011, at 19:54, Gadow, Shawn wrote:
> My goal is to create a detailed self help response for the majority of my
> sla’s that will automatically get sent out when a customer submits a ticket
> under the specific SLA
If you use OTRS 2.4 or higher, you can use the event base
I am looking to attach auto responses based on what SLA a customer chooses I
have my OTRS Set up as follows
example
Queue - Oregon High School
Service - keyboard/mouse issue
SLA - My mouse does not work
- My keyboard does not work
- Etc etc
My
