Hi,
On 25.05.2010, at 22:44, TechFan wrote:
>> Open the SysConfig and go to “Framework” -> “Frontend::Agent::Stats” … there
>> you will find a config option to enable an Agent name as a available part of
>> your statistics within the OTRS Stat Framework … just make sure this is not
>> illegal
Thanks for responding!
I do strongly recommend to setup searches per agent. With these
searches, which you can also execute from outside of OTRS, just save
them as favourites, you can keep the overview of your tickets as YOU want!
That could work as long as I can track productivity of agents
Hi,
On 25.05.2010, at 19:41, TechFan wrote:
>> First of all, we do not recommend to have a per-Agent-one-Queue concept, but
>> this is Off-Topic here.
>
> I can understand that. The challenge was trying to have an simple way for
> agents to see all the tickets they own. When using the Dashbo
First of all, we do not recommend to have a per-Agent-one-Queue concept,
but this is Off-Topic here.
I can understand that. The challenge was trying to have an simple way
for agents to see all the tickets they own. When using the Dashboard,
My Queues is a really cluttered way to find your ti
Hi,
First of all, we do not recommend to have a per-Agent-one-Queue concept, but
this is Off-Topic here.
On 25.05.2010, at 17:07, TechFan wrote:
> That is what a am starting with. . .but was really hoping to find some
> documentation to help me understand all this. . .
I am afraid there is no
l not getting closed ticket notifications (though they are
recorded as having been sent in the ticket history.
- Original Message -
From: Nils Leideck - ITSM
To: "User questions and discussions about OTRS."
Sent: Wednesday, May 26, 2010 7:40:32 AM
Subject: [otrs] Stats Module Docu
Hi,
On 25.05.2010, at 09:15, TechFan wrote:
> I am trying to figure out how to create some reports, but the stats module is
> so powerful it is also very complex. I am trying to find some documentation
> that explains how it all works. . .is there any such thing??
You can use the OTRS Adminb
I am trying to figure out how to create some reports, but the stats
module is so powerful it is also very complex. I am trying to find some
documentation that explains how it all works. . .is there any such thing??
-
OTRS maili
I had errors when I tried to read stats.
After restart of server, I tried again to read stats, the stats page was
right.
But after querying a stat, it was very long, and I stopped the query by
stop browser button.
I have two errors :
=
-Nachricht
> Datum: Wed, 26 Aug 2009 10:26:25 +0200
> Von: "Renee Bäcker"
> An: "User questions and discussions about OTRS."
> Betreff: Re: [otrs] Stats-Module and problems with @Params
> guenther.ra...@gmx.de schrieb:
> > I´ve restarte Apache,
guenther.ra...@gmx.de schrieb:
> I´ve restarte Apache, but still the csv-file is empty, but no
> logging entry in /var/log/otrs.log anymore...!
Then you have to check whether your SQL does the right thing or not ;-)
Renee
--
Perl-Magazin: http://perl-magazin.de
Perl-Nachrichten: http://perl-na
"Renee Bäcker"
> An: "User questions and discussions about OTRS."
> Betreff: Re: [otrs] Stats-Module and problems with @Params
> guenther.ra...@gmx.de schrieb:
> > Hi Renee,
> >
> > short question, is that right (u.login = ?...):
>
> Yes, that&
guenther.ra...@gmx.de schrieb:
> Hi Renee,
>
> short question, is that right (u.login = ?...):
Yes, that's correct.
I have used your module, made the changes I proposed and everything runs
fine. So there seems to be another problem.
Do you have replaced the old module for your installation? Doe
--- Original-Nachricht
> Datum: Wed, 26 Aug 2009 08:31:44 +0200
> Von: "Renee Bäcker"
> An: "User questions and discussions about OTRS."
> Betreff: Re: [otrs] Stats-Module and problems with @Params
> Petrucci schrieb:
> > Hi,
> > push (@Params
)
)'
Original-Nachricht
> Datum: Wed, 26 Aug 2009 09:18:31 +0200
> Von: "Renee Bäcker"
> An: "User questions and discussions about OTRS."
> Betreff: Re: [otrs] Stats-Module and problems with @Params
&g
Hi Guenther,
you already posted the code where you defined the Variable %UserList,
but that is irrelevant. The important part for the HTML form creation is
what's in @Params.
There you have
>
> push (@Params, {
> Frontend => 'User',
> Name => 'User',
> Mul
}->FetchrowArray() ) {
push (@Data, [...@row]);
};
return ([$Title],[...@headdata], @Data);
}
1;
Original-Nachricht
> Datum: Wed, 26 Aug 2009 08:31:44 +0200
> Von: "Renee Bäcker"
> An: "User questions and discussions about OTRS."
Petrucci schrieb:
> Hi,
> push (@Params, {
> Frontend => 'User',
> Name => 'User',
> Multiple => 0,
> Size => 0,
> Data => {
> %UserList,
> },
>
> and in sub Run():
>
> my $User = $Param{UserList};
>
>
>
Hi,
I´m trying to get some static statistics working.
I want to select all the time an agent has accounted
within a specific time.
It works fine, if I don´t select the agent with this:
my $Select = "SELECT ta.create_by,
ta.time_unit,
ta.ticket_id,
no clues on this ?
anybody comfortable with the stat module ?
Rachid
On Mon, Apr 27, 2009 at 08:01:13PM +0200, Rachid Zarouali wrote:
> Hy all,
> i'm working once more on my otrs system and
> i was trying to make a stats config which would tell me how many tickets have
> their first answer in t
Hy all,
i'm working once more on my otrs system and
i was trying to make a stats config which would tell me how many tickets have
their first answer in the first response time period i've configurede in my
queu config:
Escalation - First Response Time: 2880 (0 = no escalation - 24 hours = 1440
Hi,
We are using stats module with the help of mkStats.pl binary that allow
us to generate statistics directly to a file or send it by mail, pretty
useful.
But I have some questions about how to pass some parameters to generate
stats please ?
./bin/mkStats.pl --help
mkStats.pl - OTRS cmd
Hello
Are the stats module as referred to in the manual and the package ITSMStats
one and the same thing, and I have installed latter but cannot see it
anywhere - not in groups or the database - yet my package manager says it is
installed.
I cannot see any reference to any other stats module - un
How can I generate a report in STATS to tell me turn-around time for a
ticket from open to closed for metric purposes. Unless I hand create it out of
SQL, there is no way to automaticly see how long a group of tickets took, such
as what was the average turn-around time for all priority 1 tickets.
Hi guys I am running OTRS verson 2.0.4 and would like to customize my
stats reports. The module has 4 reports, however I would like to be in a
position to design my own reports. Is it possible to do this in this
version because I see with OTRS 2.2.4 there is an option to create new
reports.
Ho
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