Hello Rogerio,
"reply -> empty Answer" - should work for sure also for ad.hoc
customers. (In my case nearly anyone is a ad-hoc customer, we don not
have many otrs-registered clients)
As far as I can see, the notifications are only used to store Infos
which should NOT be posted to anyone, but i
Hello Rogerio,
Let me check and get back to you, maybe I'm just wrong :-)
I setup the system sometime ago and quite frankly never needed auto
responses and such.. so I didn't really dig deep into the whole thing.
On Friday, July 8, 2011, Rogerio F Cunha wrote:
> El-Sergani,
>
> Could you explain
El-Sergani,
Could you explain how to use the notification feature?
As far as I could check the (valued) procedure informed by Rory Clerkin
works only if the customer is registered as customer on OTRS.
I wish I have a way to send email to "ad-hoc" customers.
Best Regards,
Roger.
2011/7/7 Muhammad
U can use even notifications as well.
I'm not on the system at the moment, but I could fetch you the way for sure.
On Thursday, July 7, 2011, Rogerio F Cunha wrote:
> It works :)
> Thanks a lot!
> Roger.
>
> 2011/7/7 Rory
>
>
> When you have a ticket open you can reply by email by clicking the d
It works :)
Thanks a lot!
Roger.
2011/7/7 Rory
> When you have a ticket open you can reply by email by clicking the drop
> down list with "reply" in it.
> Select the "Empty Answer" option and write your email.
> Click "Submit" to send.
>
> In the Admin section you can create Responses with the c
When you have a ticket open you can reply by email by clicking the drop down
list with "reply" in it.
Select the "Empty Answer" option and write your email.
Click "Submit" to send.
In the Admin section you can create Responses with the content of an email
you might send regularly.
You can then add
Dear Sirs,
It is possible to automatically send an email to the customer with the
contents of a note added to the ticket? This possibility would serve to ask
a customer more information about the opened ticket, without the need to
contact him by phone.
Roger.
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