Dear José,
Services are available for known customers only.
Cheers, Nils
On 03.03.2011, at 15:53, José Francisco Luis Medina wrote:
I've noticed that when I'm creating a phoneticket displays the services only
if the customer is in my LDAP, but no shows services for external users. I
need
oh yeah! thanks my friend, yesterday I could verify that services should
place by default, and it worked for my tickets for IMAP but I open
tickets through Ticket Phone and not let me put the Services, there
is some additional configuration?
El 02/03/11 16:58, Nils Leideck escribió:
Dear
I've noticed that when I'm creating a phoneticket displays the services
only if the customer is in my LDAP, but no shows services for external
users. I need help...
El 03/03/11 09:13, José Francisco Luis Medina escribió:
oh yeah! thanks my friend, yesterday I could verify that services
should
Dear José,
you need to setup the default services (same frontend, on the very left hand
side)
Cheers, Nils
On 02.03.2011, at 19:42, José Francisco Luis Medina wrote:
Within a short time we turn on the servicesin our OTRS, I can verify that
the service and Customer users to be assigned in
