Hi,
I also found myself stuck with the stats module. Sometimes is easier to
write and SQL query, all interactions are stored in the article table, there
is a field in that table called article_type_id, which refers to the
article_type table, filtering with this criteria you'll know if it's a phone
Thanks Anton,
But I find that a bit strange, cause it is quite explicit how to create
different types of ticket, the stats module should be able to provide this info
... in my point of view .)
Cheers
Philippe
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Hi, Philippe.
it seems to me that it's not possible out of the box. You need to do
additional development for stats framework. I never tried this before.
Anton.
19.04.2010 12:30, Martignier, Philippe пишет:
Hi Anton,
I need this for stats purpose ... and there is nothing in stats screen to h
Hi Anton,
I need this for stats purpose ... and there is nothing in stats screen to help
... I can play with "created status" new = from emails, open = phone AND emails
tickets
But I would have dreamed to be able to play with this article type in the stats
screen.
Am I the only one that need t
Dear Philippe,
you can distinguish these tickets by looking at the 1st article type.
It can be:
1. customer email-external
2. agent email-extenal
3. customer phone.
What do you need this information for?
regards,
Anton.
13.04.2010 18:57, Martignier, Philippe ?:
Hi there,
An import
Hi there,
An important question, is there a way to identify phone tickets against email
tickets or automatic tickets generated by incoming emails?
I saw nothing
Any help very welcomed.
Cheers
Philippe
Philippe Martignier
Communications Division
Customer Service Section
Email : philippe.ma
