So, the default state on tickets after an agent replies to a customer
inquiry, seems to be closed succesful I'm not sure if this is the
default default, or if we have inadvertently changed it, but how can
we change it to default to open
John Blumel
I _think_ it's an alphabetical list. Similar thing happens with the queue
drop down if you allow customers to assign a queue. For that, we changed
the default queue entry to (Dispatch), not sure how easy this is to do with
regards to State.
On 3/14/07 13:39, John Blumel [EMAIL PROTECTED]
At 04:39 PM 3/14/2007, you wrote:
So, the default state on tickets after an agent replies to a
customer inquiry, seems to be closed succesful I'm not sure if
this is the default default, or if we have inadvertently changed it,
but how can we change it to default to open
OK, thanks to
