Am Fre, 2003-09-05 um 10.09 schrieb Thorsten Philipp:
> > I'm not sure if you are looking for that, but OTRS is able to
> > deal with customers (contact persons) which can have the same
> > customer id (one company).
>
> That's our current workaround. Would be nice if you could add a part
> in
Hi Gerold, Hi Martin,
> -Ursprungliche Nachricht-
> Von: Martin Edenhofer [mailto:[EMAIL PROTECTED]
> Gesendet: Donnerstag, 4. September 2003 21:54
> An: User questions and discussions about OTRS.
> Betreff: Re: [otrs] Support for customer/company/employee/contact
>
Hi Gerold,
On Wed, Sep 03, 2003 at 04:23:14PM +0200, Gerold Gruber wrote:
> as far as I saw and understand OTRS (1.0, 1.1.1),
> there is currently only the single caller/mail writer
> as customer model implemented.
> I am looking for support for a customer (which means
> a company with possibly se
Hi OTRS,
as far as I saw and understand OTRS (1.0, 1.1.1),
there is currently only the single caller/mail writer
as customer model implemented.
I am looking for support for a customer (which means
a company with possibly several employees/ contact persons)
model, which would make it possible to us
