Hello.
As I understand, GenericAgent works with already created tickets but I
need anything tool that will processing uncreated tickets i.e. during
it's creation.
Gazizov Andrey wrote:
Hi Leonardo!
Thanks a lot! I will read it ;-)
Leonardo Certuche wrote:
Hi,
Have you read
PostMaster Filter?
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules
Hello.
As I understand, GenericAgent
...@otrs.org] On Behalf Of
Gazizov Andrey
Sent: Thursday, 11 February 2010 10:58 PM
To: User questions and discussions about OTRS.
Subject: [otrs] Ticket Subject Rules
Hello.
As I understand, GenericAgent works with already created tickets but I
need anything tool that will processing uncreated tickets i.e
Good day.
Is it possible in OTRS when creating new ticket if the subject of it
failed to meet certain conditions (described in configs or other places)
ticket has not created and an error message is printed?
Thanks in advance.
--
Best regards,
Andrey Gazizov
Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets depending on
its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov Andrey moonshi...@retn.net wrote:
Good day.
Is it possible in OTRS when
Hi Leonardo!
Thanks a lot! I will read it ;-)
Leonardo Certuche wrote:
Hi,
Have you read /opt/otrs/Kernel/Config/GenericAgent.pm.examples ?
There you can find several examples on how to process tickets
depending on its subject
Leonardo Certuche
On Wed, Feb 10, 2010 at 5:21 AM, Gazizov
