Re: [otrs] Ticket Zoom logging

2009-12-04 Thread Brian Lang
Thank you for your comments. I'll review them with the rest of my team. == Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Overseas Forwarding / The Derby

Re: [otrs] Ticket Zoom logging

2009-12-03 Thread Michiel Beijen
Hi Brian, Of course this is possible... it would need a little configuration though. I have a couple of concerns though: 1. People will also just open tickets to select the right ticket.. I don't really know what you'd want to do with the data you gather, but I doubt they would be good for statis

[otrs] Ticket Zoom logging

2009-12-02 Thread Brian Lang
Is there a way to log in the History when Agents Zoom tickets? I need to track all views of a ticket. == Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Ov

[otrs] Ticket Zoom logging

2009-12-01 Thread Brian Lang
Is there a way to log in the History when Agents Zoom tickets? I need to track all views of a ticket. == Brian Lang - IT Department Sovereign Management Group Inc. proudly serving Pacific Group of Companies / Pacific Customs Brokers / Pacific Ov