Re: [otrs] To vs Cc, redeux, again

First, thanks to all who tried to help. Sadly, the same problems remain. First: When a message is sent to OTRS via supp...@example.com it goes into the support queue. When the ticket is replied to, the TO address (supp...@example.com) is put in the CC field of the reply. So the reply

Re: [otrs] To vs Cc, redeux, again

On 10.08.09 11:01, Richard Stockton wrote: First, thanks to all who tried to help. Sadly, the same problems remain. First: When a message is sent to OTRS via supp...@example.com it goes into the support queue. When the ticket is replied to, the TO address (supp...@example.com) is put

[otrs] To vs Cc, redeux

Since I didn't get any answers the first time, I am sending this again with a third added strangeness... Hi there, I just installed 2.4.2 and got everything to work fairly well, but I am seeing some strange behavior. First: When a message is sent to OTRS via supp...@example.com it goes into

Re: [otrs] To vs Cc, redeux

On 07.08.09 13:32, Richard Stockton wrote: Since I didn't get any answers the first time, I am sending this again with a third added strangeness... Hi there, I just installed 2.4.2 and got everything to work fairly well, but I am seeing some strange behavior. First: When a message is