Re: [otrs] Upgrade 2.4 : missing ViewAll tickets in queue view

2009-08-25 Thread Bastien Leblanc
Hi, Status View doesn\'t fit our need, it shows all queues (not only the queues where I have rw rights) We need this functionnality to easily see tickets which are locked (and by whom), but not yet closed. Either status view could be customised to show only tickets from \"my queues\", or queue v

Re: [otrs] Upgrade 2.4 : missing ViewAll tickets in queue view

2009-08-25 Thread Shawn Beasley
Hi, On 25.08.2009, at 16:13, Bastien Leblanc wrote: Hi all, After the upgrade in 2.4.3 (from 2.3.3), there aren\'t any possiblity to view all tickets in queue view. What our users were used to is to have on top of the queue view, for example: Tickets available: 9 - All tickets: 17 And wh

[otrs] Upgrade 2.4 : missing ViewAll tickets in queue view

2009-08-25 Thread Bastien Leblanc
Hi all, After the upgrade in 2.4.3 (from 2.3.3), there aren\'t any possiblity to view all tickets in queue view. What our users were used to is to have on top of the queue view, for example: Tickets available: 9 - All tickets: 17 And when clicking on \"All tickets\" we could see locked tickets.