thanks fr your answer but can you specify what you mean?
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Igor Cherepanov wrote:
I think I described my problem not
precise,
Thank you for your answer, you sent the configuration
of mapping/backend (customer information at the side of
ticket)
I have done it
I configured unique customer_id there (in customer
backend) and I can search for creat
;User questions and discussions about OTRS.'
Subject: Re: [otrs] automatically fill of TicketFreeText
> I add TicketFreeText at Ticket. Now, I want that this
TicketFreeText gets a value from
> my databyse automatically.
> I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets
a value from
> my databyse automatically. This value is a unique value in database
(number of contract).
Don't think that TicketFreeText is correct. I'd think you'd want to add a
new field to hold the contract number data
a small addition to my post...
created ticket should be searched by 'customer_id' and 'number of
contract' (should be in TicketFreeText)
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a small addition to my post...
created ticket should be searched by 'customer_id' and 'number of
contract' (should be in TicketFreeText)
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hello otrs-gurus,
I have following problem:
I add TicketFreeText at Ticket. Now, I want that this TicketFreeText gets a
value from
my databyse automatically. This value is a unique value in database (number of
contract).
I tried to found some documetation but without success.
*there is T
