gt; Subject: Re: [otrs] change the default "Next state"> > yes,
> even stranger is that it is set to open in>
> Ticket::Frontend::CustomerTicketZoom but the web interface still> defaults to
> closed successfully.>
> http://img407.imageshack.us/my.php?image=screen
end::CustomerTicketZoom###StateDefault is "open". Maybe somebody
> changed it at your place?
>
>
> --
> Lars
>
>> -Original Message-
>> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
>> Behalf Of Sam Ami
>> Sent: Wednesday, November 19
at your place?
--
Lars
> -Original Message-
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> Behalf Of Sam Ami
> Sent: Wednesday, November 19, 2008 11:58 PM
> To: User questions and discussions about OTRS.
> Subject: Re: [otrs] change the default "Next state"
if i select a company ticket and i scroll to the bottom of the page,
there is a form there which allows the customer to reply to the ticket
conversation.
the ticket state in that form is always "closed successfully", which
it shouldn't be, it should be "open"
On Thu, Nov 20, 2008 at 4:31 AM, Lar
Den 19/11/2008 kl. 03.08 skrev Sam Ami:
I also tried looking for "StateDefault" as you suggested and in all
the customer related options the setting was set to "Open", but again,
the option to the customer is always "closed successfully"
is there any way to correct this ?
What exact screen ar
I also tried looking for "StateDefault" as you suggested and in all
the customer related options the setting was set to "Open", but again,
the option to the customer is always "closed successfully"
is there any way to correct this ?
On Tue, Nov 18, 2008 at 8:04 PM, Lars Jørgensen <[EMAIL PROTE
Hi Lars.
The default "Age" option was set under
"Ticket::CustomerTicketSearch::SortBy::Default:"
I changed the options under
"Ticket::CustomerTicketSearch::Order::Default" to "UP" without
success.
I tried flipping the values a few times but it didn't have any effect
on the sort order at all
I even
hi Sam,
> 1. How do I change the default "Next state" for the customer ticket to
> "Open" and not "Closed Successfully" ?
Admin -> SysConfig -> Search for "StateDefault".
You can set the Default Next State several places - composing an answer, adding
a remark and so on.
> 2. How do I change th
I have two questions...
1. How do I change the default "Next state" for the customer ticket to
"Open" and not "Closed Successfully" ?
2. How do I change the default sort order for the Customers "Company
Tickets" to oldest first (oldest at the top) ?
Regards
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