out.
Im still stumped on the SysConfig though.
-Original Message-
From: otrs-boun...@otrs.org [mailto:otrs-boun...@otrs.org] On Behalf Of Nils
Leideck
Sent: Wednesday, July 27, 2011 3:45 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] communicating with customers v
7, 2011 3:42 PM
To: User questions and discussions about OTRS.
Subject: Re: [otrs] communicating with customers via OTRS
> The user sends email to otrs. The ticket is created. Now I need more
info.
>
> If I need more info from the customer, how do I send this message and have
> all t
Dear Robert,
On 28.07.2011, at 00:35, Robert Woodworth wrote:
> The user sends email to otrs. The ticket is created. Now I need more info.
>
> If I need more info from the customer, how do I send this message and have
> all the messages included in the ticket ?
> I see "bounce" "forward" and 2
> The user sends email to otrs. The ticket is created. Now I need more info.
>
> If I need more info from the customer, how do I send this message and have
> all the messages included in the ticket ?
> I see "bounce" "forward" and 2 dropdowns with only 1 selection each "reply"
> & "reply-all".
>
The user sends email to otrs. The ticket is created. Now I need more info.
If I need more info from the customer, how do I send this message and have
all the messages included in the ticket ?
I see "bounce" "forward" and 2 dropdowns with only 1 selection each "reply"
& "reply-all".
There doesn'
