[otrs] Customer Ticket view

Hello there, i found one interesting thing. when customer create ticket and then agent close it with some coment. The customer may see only the status of his ticket, like closed, but no agent coment to it's zoom. The question is how to show to the customer full history with the agent comment

[otrs] customer ticket view sort order, oldes at the top ?

hi all i've asked before and was unsuccessful in my attempts to get a resolution to my problem... so i'm giving it one more shot. is it possible to change the sort order of the customers "company tickets" so the oldest is that the top by default. ___ OT

[otrs] Customer Ticket View

I am new to OTRS and was wondering if there was a way I could limit customer users to only see their tickets. Would it be as simple as removing the CompanyTicket module from the Customer View? ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archi

[otrs] R: otrs Customer ticket view

Thanks to all. I've changed to external note, and i see that!!! ___ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for y

Re: [otrs] Customer ticket view

Hi Mario, VI - Mario Tonin schrieb: I want that customer read note of ticket. Actually they only see email. Any idea? Customers can see all articles (of their tickets) that don't include "int" within the article-type-name. E.g. you have to compose the note as "note-external", then this note

Re: [otrs] Customer ticket view

I have done it on one site, but it requires a customization of the OTRS Agent interface. Regards, Umberto On 11/28/06, VI - Mario Tonin <[EMAIL PROTECTED]> wrote: I want that customer read note of ticket. Actually they only see email. Any idea? . . . . . . . . . . . . . . . . . . . Ma

[otrs] Customer ticket view

I want that customer read note of ticket. Actually they only see email. Any idea? . . . . . . . . . . . . . . . . . . . Mario Tonin [EMAIL PROTECTED] B.T.V. s.p.a.- Sistemi Informativi Via Luca della Robbia 60 36100 - Vicenza - Italy w http://www.

Re: [otrs] customer ticket view

Hi Martin, i think you misunderstood me, i want the customer to see the original-tickettext plus all external notes on one page, like in the agentview where you can scroll down through all notes. Is that possible ? ...and again thxalot !!! mfg Dennis Hi Dennis, On Tue, Aug 26, 2003 at 03:43

Re: [otrs] customer ticket view

Hello, > There are different types of notes, 'note-internal', 'note-external' and > 'note-report'. We understand the difference between note-internal (see by the agent) and note-external (see by the customer) , but what is the meaning of a note-report ? best regards -- Serge Algarotti ENS

Re: [otrs] customer ticket view

Hi Dennis, On Tue, Aug 26, 2003 at 03:43:52PM +0200, [EMAIL PROTECTED] wrote: > when a customer clicks on a ticket he is only able see the original > ticket-text but no notes. Is there a way to alter this to get the same view > as the agent ? > I`ve been searching the scripts, but i am not that f

[otrs] customer ticket view

Hi, when a customer clicks on a ticket he is only able see the original ticket-text but no notes. Is there a way to alter this to get the same view as the agent ? I`ve been searching the scripts, but i am not that familiar with perl :) any hints are welcome ! mfg Dennis B. net&works ___