On Tue, Aug 25, 2009 at 11:58 PM, savitra
sirohisavitra.sir...@osslabs.biz wrote:
Alan, is there a reason you can't set them up as customer users?
They'll have tickets assigned to them as well. Not as many as my IT
group, but there will eventually be tickets coming in from our
external
Alan,
In that case you can setup them as both. In Config.pm create a new
customer auth block pointing to your agent auth database.
Thanks,
Savitra Sirohi
Nucsoft OSS labs
http://www.osslabs.biz
On 8/26/09, Alan McKay alan.mc...@gmail.com wrote:
On Tue, Aug 25, 2009 at 11:58 PM, savitra
On Tue, Aug 25, 2009 at 1:42 AM, m...@timocom.com wrote:
Hi there,
You can map a ticket to a user, but that won´t solve your Problem. I don´t
know if the Agents should get send mails into your OTRS System, when they
have an Agent / User account where they can login and create any ticket in
Alan, is there a reason you can't set them up as customer users?
Thanks,
Savitra Sirohi
Nucsoft OSS labs
http://www.osslabs.biz
On 8/25/09, Alan McKay alan.mc...@gmail.com wrote:
On Tue, Aug 25, 2009 at 1:42 AM, m...@timocom.com wrote:
Hi there,
You can map a ticket to a user, but that won´t
Hey folks,
I am doing a live customer trial on my system by having a user this
morning submit their request to IT into OTRS via email.
I already have a user ID set up for that user, with their email
address configured. And the email address on the incoming request is
the same address. And the
Subject:[otrs] emailed tickets not being tied to user
